Good questions, honest answers.

Yes. Every piece is shaped by hand from raw clay — thrown on the wheel or built by hand, never pressed from a mold — then carved and painted by hand. Small differences between pieces are part of that.

Usually, yes — see custom orders, or write to us with your idea.

Yes — once it is shaped and painted, we send you photos to approve. It only goes into the kiln after you say yes.

Everything is made in our own small studio in Vietnam. Our ceramic artist, Vy Nguyen, shapes the clay by hand and also writes the notes on our blog.

Our standard mugs hold about 300–350 ml. Every product page lists its measurements; because each piece is made by hand, sizes can vary by about 0.5–1 cm.

Please wash by hand to protect the sculpted details and the painting. Some 3D pieces must stay out of the microwave and dishwasher, so ask us before using any piece with heat.

Each product page says how a piece is meant to be used: some are finished in a food-safe glaze, and a few are painted for display only. If a page does not say, ask us before using it with food.

Please allow about 3–5 weeks from your order. Every piece is made to order, then shipped by express courier.

We ship worldwide by DHL or FedEx, and shipping is free on orders over $150. After shipping, delivery usually takes 5–10 business days to the USA, Canada and the EU, and 10–20 business days elsewhere.

Express couriers require the recipient’s phone number to deliver. Please add it at checkout.

Yes. Enter their address at checkout, with their phone number for the courier, and we ship it straight to them.

Yes — pieces in Ready to Ship are already finished and leave our studio in 1–2 business days.

Yes. Email us within 30 days of delivery for a return or exchange — please wait for our reply before sending anything back. You can cancel within 24 hours of ordering.

Tell us within 48 hours of delivery, with photos, and we will send a replacement or refund it.

A tiny NFC chip opens a page with your note, photos and a song when someone taps the piece with their phone — no app needed. It will cost $10 and is coming soon.