Returns & exchanges
We accept returns and exchanges within 30 days of delivery.
Please email us first with your order number and the piece — don’t send anything back before we reply. We will tell you where to send it and how we will refund or exchange it.
Cancellations
You can cancel an order within 24 hours of placing it. Just write to us with your order number.
Custom orders
Custom pieces are paid in full when you order. Because they are made just for you, please talk to us before you order if you are unsure about anything.
Arrived damaged?
That is covered by our breakage promise: tell us within 48 hours of delivery, with photos, and we will send a replacement or refund it.
Good to know
- Parcels that are left unclaimed or abandoned can’t be refunded.
- Import duties and taxes in your country are paid by the buyer.
- Handmade pieces vary a little in size (about 0.5–1 cm), colour and brushwork — that is part of each piece, not a fault. Please check the measurements on the product page before ordering.
Questions? Write to hello@memorymud.com. Last updated October 17, 2026. Nothing here affects your rights as a consumer under the law of the country you live in.
