Made to order
Most pieces are made after you order: sculpted, dried, fired, hand-painted, glazed and fired again. Made to order · arrives in about 3–5 weeks. Ready-to-ship pieces are already finished and leave the studio sooner.
Approval before firing
Before your piece goes into the kiln, we send you a photo of it on your private order page. If something isn’t right, tell us and we change it first. Once a piece is fired it can no longer be reshaped, so please reply to the approval photo when you can — the sooner you do, the sooner it ships.
Custom orders and your photos
- For a custom piece, describe your idea and add reference photos if you like. We use them only to make your piece — see our privacy policy.
- Please send only photos you have the right to share. We may decline an idea we can’t make well or shouldn’t copy, and refund you in full if we do.
Handmade differences
Every piece is made by hand, so sizes can vary by about 0.5–1 cm, and colours and brushwork differ slightly from the photos and from piece to piece. We list height, width and capacity on each product page — please check them with a ruler before ordering.
Orders & payment
- Prices are set in US dollars. Where you can choose another currency, the price you pay is the one shown at checkout. Payment is taken securely by Shopify at checkout.
- Custom orders are paid in full at the time of ordering.
- Welcome code: 10% off one order of $170 or more, valid for 30 days from sign-up, once per customer.
Your little page
Every order comes with a free little page you can fill with photos, notes and music. It stays a private draft until you publish it, and you can change or remove it at any time. Please add only content you have the right to share; we may take down a page that is unlawful or hurtful to others.
Shipping, duties & delivery
- We ship worldwide by express courier (DHL or FedEx). Please add a phone number at checkout — couriers need it to deliver. See shipping for delivery times.
- Import duties and taxes in your country are paid by the buyer. We are not responsible for delays caused by customs.
- Parcels that are left unclaimed or abandoned can’t be refunded.
Cancellations, returns & breakage
- Cancellations: within 24 hours of placing your order.
- Returns & exchanges: within 30 days of delivery — email us first. See returns & cancellations.
- Damaged in transit: tell us within 48 hours of delivery, with photos. See our breakage promise.
Contact
ClayStation · Handmade in Vietnam · hello@memorymud.com
Last updated 24 October 2026. Nothing here affects your rights as a consumer under the law of the country you live in.
