how it works
Made by hand, one at a time.
Every piece is made to order in our studio in Vietnam. Here is what happens after you order — and why it takes a little while.
At a glance
- 7–14 days
- to make most pieces
- 5–20 days
- express delivery, by country
- 3–5 weeks
- from order to your door
Made to order · arrives in about 3–5 weeks.
From your order to your door
Five steps, and you approve before the kiln.
a little diary from our studio
-
on our studio table pick yours Day 1You order
Choose a piece from the shop — or tell us your idea for something custom.
-
shaped by hand — no molds first details 7–14 days to makeWe shape it in clay
Your piece is shaped by hand from raw clay — no molds — then carved and painted by hand in our studio.
-
painted, not fired yet ClayStation studio
Here is your piece before firing Looks perfect ✓ Before firingYou approve a photo
Before anything is fired, we send you photos of your piece. Nothing goes into the kiln until you are happy with it.
If something isn't right, we change it first — then it goes into the kiln.
-
before & after the kiln glazed & fired After your OKGlazed & fired
Once you approve, it is glazed and fired in the kiln, where the colours set for good.
-
ready to go all yours 5–20 daysExpress to your door
By DHL or FedEx — usually 5–10 business days to the USA, Canada and the EU, 10–20 elsewhere.
Good to know
Handmade means a little different.
Small differences in colour, size and brushwork are part of every piece — they are how you can tell a person made it.
Need it by a date?
Tell us when you order or write to us first — we will tell you honestly whether we can make it in time.
Soon: a message inside.
The Gift Chip will let you tuck a note, photos and a song inside the piece — one tap opens it.
Ready when you are.
Choose a piece from the shop, or tell us about something custom.
