Who we are
This website and shop are run by Viemind, a company registered in Vietnam, trading as ClayStation. We are responsible for the personal information described here. You can reach us at hello@memorymud.com.
What we collect, and why
- When you order: your name, email, shipping and billing address, phone number (couriers need it to deliver) and what you bought. We use it to make, ship and support your order. Payment is handled by Shopify's checkout — we never see or store your full card details.
- Details for your piece: anything you tell us for a custom order (your idea, colours, dates) and any reference photos you upload. We use them only to make your piece. Photos uploaded with an order you do not complete are deleted automatically after 7 days.
- Photos of your piece: before firing, we photograph your unfired piece so you can approve it on your private order page.
- Your little page: the photos, notes and music you add to your free gift page. You decide what goes on it and when it is published.
- Email sign-up: if you sign up for our 10% welcome code or notes, we keep your email and a record of your consent — the words you agreed to, when, from which country, and a scrambled (hashed) form of your IP address. The record lets us show that you asked to hear from us. Every marketing email has an unsubscribe link.
- Messages: if you email us (our contact form opens your own email app), we keep the conversation so we can help you.
We do not knowingly collect information from children under 16.
Who helps us
We use a few trusted services to run the shop. They handle your information only to provide their service to us:
- Shopify — our online store, checkout, payments and order records.
- Cloudflare — hosting this website, storing order photos and your little page, and a privacy-friendly check (Turnstile) that stops bots on our forms.
- Amazon Web Services (SES) — delivering our emails, such as your order links and welcome code.
- DHL or FedEx — delivering your parcel; they receive your name, address and phone number.
These services may process information outside the country you live in. We do not sell, rent or trade your personal information, and we do not share it for advertising.
Cookies and your browser
We do not use advertising or analytics cookies. To make the shop work, your browser keeps a few small items on your own device: your cart, the address you chose for your little page, the country you chose for prices, whether you have seen our welcome offer, and the pieces you viewed recently. You can clear them at any time in your browser settings. Shopify's checkout sets its own cookies needed to take payment. Videos in our gallery play from YouTube's privacy-enhanced mode.
To stop abuse of our forms, we count requests per visitor using a scrambled (hashed) IP address — we do not keep your raw IP address.
How long we keep it
- Order information: as long as needed to make, ship and support your order, and to meet our accounting and legal obligations.
- Consent records: for as long as you are subscribed, and afterwards as proof of what you agreed to.
- Links we email you (order pages, “My orders”): order page links stay valid so you can follow your piece; “My orders” links expire after 7 days.
- Reference photos for orders you do not complete: 7 days.
Your choices and rights
You can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it for marketing. Depending on where you live (for example the EU, UK or California) you may have further rights, including to complain to your local data protection authority. Write to hello@memorymud.com from the email address you used with us, and we will reply within 30 days.
To stop marketing emails, use the unsubscribe link in any of them. You will still receive emails about orders you have placed.
Changes
If we change how we handle your information, we will update this page and the date below.
Last updated 24 October 2026. Nothing here affects your rights as a consumer under the law of the country you live in.
