What happens after you order a handmade piece
From clay to your door in five steps — including the photo you approve before anything goes into the kiln.
Every ClayStation piece is made to order in our small studio in Vietnam. That means your mug or matcha bowl does not exist yet when you click “order” — it starts as clay on our table. Here is what happens next, and why it takes a little while.
1. You order
Choose a piece from the shop, or tell us your idea for something custom: your colours, your pet, something new.
2. We shape it in clay
We don’t use molds. Every piece is shaped by hand from raw clay — thrown on the wheel or built up by hand — then cleaned, carved and painted by hand — which is why no two pieces are exactly alike.
3. You approve a photo
Before anything is fired, we send you photos of your piece. This is your moment to look closely. Nothing goes into the kiln until you are happy with it.
4. Glazed and fired
Once you approve, your piece is glazed and fired, and the colours set for good.
5. Express to your door
We ship by express courier (DHL or FedEx), so please add a phone number at checkout — the couriers need it to deliver. Delivery usually takes 5–10 business days to the USA, Canada and the EU, and 10–20 elsewhere.
How long does it all take?
Please allow about 3–5 weeks from your order to your door. If you need a piece by a certain date, write to us first — we will tell you honestly whether we can make it in time.
