How long it takes
Please allow about 3–5 weeks from your order for us to make your piece and deliver it to you.
Once it ships, express delivery to the United States usually takes 5–10 business days.
Your address and phone number
We ship with DHL or FedEx, and they need the recipient’s phone number. Please add one at checkout — without it we can’t send your parcel.
Write your address just as you would for a local letter, with your state and ZIP code, so the courier finds you the first time.
Shipping cost, duties and taxes
Orders over $150 ship free to the US (the total after any discount). Below that, shipping is calculated at checkout based on your address.
Your piece travels from Vietnam, so import duties or taxes may apply when it arrives in the US. Whether they apply, and how much, depends on your destination; they are paid by the buyer and collected by the courier on delivery. Customs checks can sometimes slow a parcel down, and that part is out of our hands.
Prices and currency
Our prices are set in US dollars, so there is nothing to convert — the price you see is the price of your piece.
Returns and breakage
The same simple rules apply in the US: cancel within 24 hours of ordering, and write to us within 30 days of delivery for a return or exchange. If a piece arrives damaged, tell us within 48 hours, with photos. See returns & cancellations and our breakage promise.
Nothing here affects your rights as a consumer in the United States.
Shipping somewhere else?
See our shipping page for everywhere else, or the pages for the United Kingdom, Canada and Australia. Questions? Write to hello@memorymud.com or use our contact page.
